Best Workplaces, Company Culture, Employee Well-being
How the hotelier hopes to make a difference for the 80% of its workforce with caregiving responsibilities.
The COVID-19 pandemic was strikingly successful in highlighting the many challenges employees face at work.
One of the many crises spotlighted was the plight of caregivers. The complexity of workers’ full lives was inescapable as spouses, children, and pets ambled through the backgrounds of video calls.
“The pandemic accelerated many conversations,” says Lora Lawler, senior vice president, HR consulting and total rewards at Hilton. “[It] created an openness to just having conversation because you can't ignore the dog, or the child — you name it. You just had more visibility to what was going on in people's life outside of work.”
For the global hotel chain, No. 2 on the Fortune 100 Best 카지노 커뮤니티 추천 to Work For® List in 2022 and No. 12 on the hurting company profitability and employee productivity. As the needs of working parents became a common theme amid school closings and classroom outbreaks, other demographic forces were also at work.
More than half of Americans in their 40s are part of a “sandwich generation,” taking care of their children and aging parents simultaneously, on caregiving onto Hilton’s demographic data.
“It’s probably higher,” Mazumdar says, “but conservatively, we think for at least 80% of our team members, caregiving impacts their ability to perform their best at work.”
The resource hub
Hilton, which historically has provided well-being care for employees, knew it needed to help.
The HR team had already seen success in offering a resource hub to address mental health challenges for team members through its Thrive at Hilton platform. Launched in 2021, the effort resulted in a 10 percentage point increase in reported comfort levels for workers discussing mental health with their managers, according to an internal survey.
The Hilton team therefore saw an opportunity to create a similar hub, — a page of self-care resources for caregivers — has been the most popular of the six care categories, followed by Caring for Children, and Caring for Pets. The majority of traffic has come from the U.S., with the U.K. coming in second and China third.
As part of the platform, Hilton has also partnered with .
