AI (Artificial Intelligence), High-trust leadership, Leadership & Management, Trust
It was the threat from 700 of the company’s 770 employees to quit that brought ousted CEO Sam Altman back.
OpenAI, the creator of ChatGPT and Dall-E, has leapt to the front of the generative AI wave crashing into workplaces and companies around the world.
카지노 커뮤니티 추천 like Microsoft have made big bets on the start-up, and ChatGPT has become the and stated mission to build artificial intelligence outside the usual tech ecosystem.
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The palace intrigue of who wanted to remove Altman and why offers few lessons for business leaders trying to navigate the disruption generative AI promises to unleash. Instead, the episode draws a clear picture of the role workplace trust has on the success or failure of a robot-assisted workplace.
Start with trust
As AI disrupts workplace norms, trust will come at a premium. 카지노 커뮤니티 추천 will only succeed in developing new technologies with AI if they can build trust with important stakeholders.
“We believe that companies and people are going to think about who they trust,” shares Michael C. Bush, CEO of Great Place To Work®. Speaking with other leaders at a virtual roundtable for Fortune, Bush made the case for trust as the key ingredient in bringing AI successfully into the workplace.
To figure out who to trust, many will look at how employees feel about their company, he says. “One of the considerations: finding companies where the employees trust the companies … not a bad place to start.”
A messy leadership shake-up can undermine that trust, and OpenAI’s board discovered just how those missteps can drive employees to act.
More than 700 of OpenAI’s 770 employees . “This needs to be a trustworthy organization that’s aligned with its board, and at the end of it all, OpenAI is a more valuable organization than it was a week ago.”
How to build trust
Great Place To Work has identified three key ingredients in a high-trust workplace culture: credibility, respect, and fairness.
Each of these ingredients is tied to leadership behaviors which can help build trust with employees. “The trend for 2024 is leaders have to up their game,” Bush says.
When OpenAI removed Sam Altman, it violated a core tenet of a high-trust workplace culture: communication and transparency.
The board lost credibility because it didn’t communicate clearly about its decisions. An initial statement that Altman had failed to be “consistently candid in his communications with the board” didn’t satisfy employees.
At the Best Workplaces℧, leaders take care to listen to the concerns of employees with surveys and listening groups. More importantly, leaders take action on the issues raised.
“If you don’t do anything, people aren’t going to take the next survey,” Bush says.
Get more insights
Learn more strategies from our workplace culture experts at our For All℧ Summit, April 8-10, 2025 in Las Vegas, NV.
